At eBookRise.com, we strive to provide you with a seamless and satisfying shopping experience. We understand that circumstances may arise where you need to request a refund. Please review our refund policy below:
1. Refund Eligibility:
Quality Issues: If you encounter issues with the quality of the purchased ebook, such as formatting errors or missing content, please contact our customer support within 7 days of your purchase.
Technical Issues: In case of technical difficulties preventing you from accessing the ebook, please reach out to our support team for assistance.
2. Refund Process:
To request a refund, please follow these steps:
Contact Support: Reach out to our customer support team via [email@example.com] within 7 days of your purchase. Clearly explain the reason for your refund request.
Provide Details: Include your order number, the title of the ebook, and a detailed description of the issue you encountered.
Verification: Our support team will review your request and may ask for additional information or evidence to verify your claim.
3. Refund Decisions:
Approved Refunds: If your refund request is approved, we will process the refund to the original payment method within 7 business days.
Declined Refunds: Refund requests may be declined if they do not meet the eligibility criteria outlined in this policy.
4. Non-Refundable Items:
Certain situations are not eligible for refunds:
Change of Mind: We do not offer refunds for purchases made due to a change of mind. Please ensure that you carefully review your selection before completing the purchase.
Promotional Items: Items received as part of a promotion or giveaway are non-refundable.
5. Contact Us:
If you have any questions or concerns regarding our refund policy, please contact our customer support team at [firstname.lastname@example.org].
Note: This refund policy is subject to change without prior notice. Please check our website for the most up-to-date policy.